Messaging & Communication

Use FIVESOM messages to confirm scope, share files, answer questions and keep a protected project record.

Why messages matter

Clear written communication prevents most order problems. Messages also create a record that support can review if a dispute is opened.

Best practices

Confirm scope, timeline, file formats and expectations before work begins.
Keep all important project decisions inside FIVESOM chat.
Use attachments and links only when they support the order.
Respond quickly and professionally, especially when revisions are requested.

What happens next?

Once the freelancer has the information needed, they complete the work and submit the delivery through the order page.