Disputes

Open a dispute when buyer and freelancer cannot resolve an order issue through messages or revisions.

What is a dispute?

A dispute asks FIVESOM support to review an order and decide the fairest outcome based on the order details, messages, files and evidence from both sides.

How disputes work

Either side explains the problem from the order page.
Both sides can provide messages, files, screenshots or other order evidence.
The support team reviews the original scope and the delivery history.
The result can include revision guidance, refund handling or payment release depending on the evidence.

What happens next?

Funds stay protected while the dispute is reviewed. Keep communication professional and respond quickly when support asks for details.